Customer service

Contact us

  • F5 Stores AS 
  • Adress: Prinsensgate 6, 0152 Oslo, Norway 
  • Phone:+47 941 19 317 
  • Email:mail@f5conceptstore.com 
  • Opening hours:Mon - Sat / 11:00 - 18:00

Shipping

  • We offer DHL express shipping on all international orders. A shipping fee of 300 NOK is added at checkout. All the prices in our online store includes all taxes. For international customers, we take care of the import-process through our courier. Customers pay the price listed, and no import costs locally. This is the equivalent of tax free shopping. Note: individual countries may be excluded from this, so please get in touch if you have any further inquiries regarding taxes.
  • All domestic orders are shipped with Posten/Bring, for a shipping fee of 130 NOK (01.04.2020 - until further notice, we offer free shipping on all domestic orders).
  • We offer in-store pickup in Oslo, free of charge. 
  • All orders are usually shipped within 48 hours. (Due COVID-19, there might be slight delays).

Returns, exchanges and complaints

  • If you wish to return or exchange an item, or if you have a complaint about an item bought at F5, please contact us at mail@f5conceptstore.com to make arrangements. 
  • The returned item must be in the same condition as when received. We reserve the right to decline the return of damaged items. 
  • The return must happen within two weeks of receiving the item. 
  • We do not practise free returns, so customers will have to pay for additional shipping.

FAQs

Q: Do you ship internationally? 

A: Yes, we ship worldwide. 


Q: Do you offer free shipping, and returns? 

A: No, we charge extra for shipping. You will se the full price, shipping included at checkout. 


Q: Can I shop tax free? 

A: All the prices in our online store includes all taxes. For international customers, we take care of the import-process through our courier. Customers pay the price listed, and no import costs locally. This is the equivalent of tax free shopping. Note: individual countries may be excluded from this, so please get in touch if you have any further inquiries regarding taxes. 


Q: Can I return or exchange an item? 

A: Yes, within 14 days. Please contact us at mail@f5conceptstore.com to make arrangements. 


Q: What if an item is broken after use? 

A: We expect the goods we sell to be of high quality. If you have any complaints, please let us know at mail@f5conceptstore.com. 


Q: Is the selection in your online store exactly the same as in your brick and mortar store? 

A: No, we always have a wider selection in store than online. 


Q: Do you only stock Norwegian brands? 

A: Yes, everything we stock has some kind of strong link to Norway, with the exception of some books/magazines. 


Q: Do you have brick and mortar stores in other countries than Norway? 

A: No, not at this point. 


Q: Can I order online and pick up the order in your store? 

A: Yes you can!

Terms and conditions

Disclaimer 
F5 Stores AS can not guarantee that all content, pictures, prices and information in our online store is accurate and updated at all times. We strive to keep everything free of errors, but in the case that there are problems with any order, such as (but not limited to) stock errors, pricing errors, erroneous product information etc. we reserve the right to not fullfil the order. Also note that the colors in the images shown in our online store might not be true to life. 

Customs and taxes
All the prices in our online store includes all taxes. For international customers, we take care of the import-process through our courier. Customers pay the price listed, and no import costs locally. This is the equivalent of tax free shopping. Note: individual countries may be excluded from this, so please get in touch if you have any further inquiries regarding taxes.

Privacy policy

The basics

We at F5 Stores AS are seriously concerned about the safekeeping of our customer's personal data. This means that:  
  • We keep your personal data safe. 
  • We don't store more personal data than we absolutely need. 
  • We don't store personalised information about the use of our web shop. 
  • We don't push ads on you in any social media.We never sell your data to anyone. 
  • We keep track of some personal information, like the items currently in your shopping cart, but strictly to assist you and not available to anyone else. 
  • We delete your data when it's not needed anymore. 
  • We assist you if you need to know what data we keep for you, what it's used for, if you want to update anything, if you want to delete old stuff or if you want us to totally forget you.

If you want more details, please keep on reading.

The details
F5 Stores AS, (org. no 916 780 834) is a Data Controller and responsible for storing and processing Personal Data on behalf of customers and other individuals within applicable laws and regulations. This privacy policy provides information about F5's processing of personal data.

Terminology

  • A Data Subject is an identifiable natural person. 
  • A Data Controller is the organization that defines the purpose(s) for the processing of Personal data and has an agreement with the registered Data Subject.  
  • Personal Data is any data that directly or indirectly is linked to an individual (Data Subject). 
  • Anonymous Data is data where all identifying items have been removed making it impossible to associate the data with an individual. 
  • The Processing of Personal Data is any use of Personal Data, including collecting, storing, modifying, transferring or deleting. 

Processing activities

We use personal data to:

  • Manage customer orders, payments and shipments. 
  • Distribute newsletters and information about events, sales or other campaigns. 
  • Manage customer consents. 
  • Execute individual rights.Notify customers of changes to services, terms and conditions or this privacy policy. 
  • Respond to enquiries or questions related to services, terms and conditions or this privacy policy


Legal basis

All our personal data processing has a valid legal basis, such as:

  • Fulfilling the agreement for use of a service provided by F5 Stores AS to the customer, like:
          - Buying items in the web shop. 
          - Conducting payments and deliveries. 
          - Manage customer user profiles. 
          - Notify of changes to, or respond to enquiries related to services, terms and conditions or this privacy notice. 

  • Pursuing F5's legitimate interests (provided always that the interests of the data subjects do not override such interests), e.g. in relation to improve the services or the user experience, to establish, exercise or defend a legal claim, to prevent loss or damages to F5 Stores AS or any third parties or to prevent any actions that may compromise F5 Stores AS or a third party's property or the personal data of the other users of the services. 
  • Consent, e.g. in relation to marketing of F5 Stores AS services. 
  • To comply with a legal obligation to which F5 Stores AS is subject, e.g. continued storage due to statutory rules of storage for accounting purposes.     

The customer can at any time:

  • Withdraw consent to processing activities based on consent. 
  • Access Personal Data.Amend Personal Data. 
  • Request deletion of Personal Data. 
  • Request restriction of, or object to, processing. 
  • Request export of Personal Data.

F5 Stores AS will retain Personal Data for as long as it is necessary to fulfil the purposes for processing as defined in the terms and conditions or in any agreement between F5 Stores AS and our customer or until the customer request deletion. Please note that legal obligations, e.g. statutory rules related to storage for accounting purposes, may make it necessary to continue storing Personal Data. Continued storage may also occur where such storage is necessary for the purposes of legitimate interests pursued by F5 Stores AS, including, but not limited to, the establishment, exercise or defence of legal claims. 

With whom do we share data? 
F5 Stores AS disclose personal data to Data Processors who perform necessary services for F5 Stores AS, in order to be able to deliver the services. These Data Processors will only use the Personal Data for the purposes they were collected, and in order to perform their services towards F5 Stores AS. The relationship to the Data Processors are governed by Data Processing Agreements. The disclosure of Personal Data to public bodies may occur if and to the extent required by law and current regulations.



How do we use cookies? 
F5 Stores AS use cookies and similar technologies on our websites. Cookies data tells us how our website is used, like which pages are visited and for how long, and helps us making our web site better for our customers. In addition, we store shopping cart information and similar, to make it easier to use the we shop. 
 
How do we protect Personal Data? 
Safeguarding Personal Data is of the utmost importance to F5 Stores AS. We therefore continuously work to protect Personal Data. Our security policy embraces protection for personnel, data, IT infrastructure, internal and public networks, as well as the physical store and technical facilities. 

Right to lodge a complaint with a supervisory authority
If you believe that F5 Stores AS processing of personal data infringes relevant data protection regulations, you are entitled to lodge a complaint with the supervisory authority of your habitual residence or place of the alleged infringement, or other relevant supervisory authority. 

Modifications to this privacy notice 
F5 Stores AS reserves the right to modify this privacy policy from time to time. The most recent revision shall supersede any earlier versions. The current version of the privacy policy will be available at F5 Stores AS website or at request at all times. We advise that you check the privacy policy from time to time, to keep up to date with the current policy. We will notify you of any changes to the privacy policy that you are entitled to receive information about or which requires your consent. 

Contact information 
Please contact us at: 
mail@f5conceptstore.com 
Prinsens gate 6, 0152 Oslo, Norway